Privacy Policy

BEAI Expert ("we", "our", "us") is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Information We Collect

When interacting with our websites, live chat widgets, voice agents, and demo booking calendars, we may collect:

• Contact details such as your name, business name, phone number, and email address.
• Audio recordings and transcripts of voice calls handled by our AI receptionists.
• Chat logs and enquiry details submitted via live widgets.
• Technical diagnostics, browser metadata, and IP addresses.

2. How We Use Information

We use your information strictly to provide, maintain, and optimize our services:

• Routing inquiries and bookings directly to your business calendar and CRM.
• Delivering automated SMS and email confirmations.
• Monitoring AI response accuracy, latency, and guardrail compliance.
• Ensuring security, debugging, and preventing unauthorized access.

3. Data Security & Storage

All customer data is encrypted in transit (TLS 1.3) and at rest (AES-256). We utilize enterprise-grade cloud infrastructure with Australian data residency options where applicable.

4. Contact Us

For privacy inquiries, please contact our Data Protection Officer at privacy@beai.expert.