Question 1

How much control do I have over AI-generated social media posts?

Accepted Answer

Complete control. Our workflow includes approval steps: AI generates post drafts based on your content calendar and brand guidelines, you review/edit/approve in a visual calendar interface, and only approved posts go live. You can also enable auto-posting for certain content types (like curated industry news) while requiring approval for original content. Your rules, your brand.

Question 2

Can AI respond to negative reviews appropriately?

Accepted Answer

Yes. AI is specifically trained on negative review response best practices: acknowledge the issue without admitting fault, express genuine concern, offer to resolve the problem offline, and provide direct contact information. AI-generated responses are tone-appropriate (professional, empathetic, solution-focused) and maintain your brand voice. You can review/edit responses before posting or enable auto-posting for 4-5 star reviews only.

Question 3

What social media platforms does AI support?

Accepted Answer

AI manages content and conversations across Instagram, Facebook, TikTok, LinkedIn, Google My Business, Twitter/X, and YouTube (comment responses). Each platform has optimised post formats (hashtags for Instagram, professional tone for LinkedIn, trending sounds for TikTok). DM responses work across all messaging platforms including Facebook Messenger, Instagram DMs, LinkedIn messages, and Google Business Messages.

Question 4

How does AI handle review requests without annoying customers?

Accepted Answer

AI uses intelligent timing based on customer behaviour: sends review requests after positive interactions (successful service completion, resolved support tickets), waits appropriate intervals (not immediately after purchase), personalises messages based on customer history, and respects opt-outs. Typically sends 1 request per completed transaction/appointment with a polite follow-up if no response after 7 days. No spam, just strategic requests.

Question 5

Will AI accidentally post something inappropriate or off-brand?

Accepted Answer

Multiple safeguards prevent this: Content approval workflow (nothing posts without your permission unless you enable auto-posting), Brand voice training (AI learns your exact tone, values, and topics), Banned words/topics list (you define what AI should never post about), Human oversight (our team reviews flagged content before it goes to your approval queue), and Test mode (try AI posting in a staging environment before going live).

Social Media & Reputation

Core Capabilities

Social Media Management

Automated DM Response

Reviews AI

Site Hosting & Management

Reputation Monitoring

AI Review Responses

See It In Action

Who This Is For

Why Industry Specific?

Common Questions

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August 2026

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